FAQ: My Customer’s Trade Is More Than The One They’re Buying

From time to time a customer will come in to trade-down their vehicle.

• This will lead to you having a negative Amount Financed. This is the amount due back to your customer.
  
• Enter the value for Amount Financed into the Total Pay-Off field to zero-out the rest of the deal.
  
  Enter the customer under the Balance Paid To section.