Filing an Auction Dispute

You may only file an unpaid item dispute after seven days have passed from the time the auction ended unless you and the buyer mutually agree not to complete the transaction.

You can report an unpaid item up to forty-five days after the auction ended.

• To file the dispute, select the reason for the dispute and click on File Unpaid Item Dispute.
• Once you have filed a dispute, eBay will send the buyer an email notification and display a popup message when they sign in to eBay.
  • You must wait at least seven days, or until the buyer has responded at least once, before you can close the dispute.
  • However, if the buyer is no longer a registered user of eBay, or has requested shipping to a country that you do not support, you will be able to close the dispute immediately and receive a Final Value Fee credit without any additional steps.
• Once the buyer has responded or seven days have passed from when the dispute was filed, you will have three options to close the dispute.
  • A dispute can only remain open up to sixty days from the end of the auction.
  • If you have not closed the dispute before that time, it will be closed automatically and you will not receive a Final Value Fee credit, and the buyer will not receive an Unpaid Item strike.