Session Timeout

By default, DeskManager Online will automatically log out users who have been inactive for more than an hour. This helps you make the most efficient use of your user licenses. 

However, this default inactivity timer can be customized for specific users or the entire dealership, giving you full control over how long anyone stays logged in. 

Changing The System Session Timeout 

First, click the Settings cogwheel located at the bottom of the leftmost sidebar. From the Settings pop-up menu, click Organization and select Users.

Along the top banner, click System Defaults. 

Change the Session Timeout in its drop-down menu. The Default setting is 60 minutes. Once you select a session timeout, click Save in the bottom-left. 

Users without a specified session timeout duration will follow the system default you selected. 

Changing a User's Session Timeout 

First, click the Settings cogwheel located at the bottom of the leftmost sidebar. From the Settings pop-up menu, click Organization and select Users.

Select the User whose inactivity timer you’d like to change. 

Change the Session Timeout in its drop-down menu. If the user is set to Default, the user will follow the system default duration. 

If the user is set to a specific duration, the user will instead follow their personalized timeout setting. 

Once complete, click Save.