Multi-Factor Authentication provides an additional layer of security for your DeskManager Online account. When enabled you will receive either a text message or email containing a code upon login. You will then provide the code to DeskManager Online.
The idea behind this is that you need to both know the account password as well as have access to your phone/email account to gain access to DeskManager Online.
This feature can be enabled both on an individual account basis and a system-wide basis.
This article will be broken up into the following sections:
Logging In with Multi-Factor Authentication
From the DeskManager Online login screen enter your username and password.
With a successful login you will be asked to select whether you want to receive a code to your mobile phone (if configured) or your email address. Select the option you want to use.
Enter the security code provided.
Checking the Remember Me checkbox will tell DeskManager Online not to ask for the second factor the next time you login, meaning you will only need to enter your password.
When you're ready to login click Verify.
Individual Account Setup
To begin click Settings, then click Users under the Organization section.
Next click the user for which you would like to enable Multi-Factor Authentication.
The user's email address is verified at the time of account creation, but a mobile phone number will need to be verified. Please note that this feature only requires an email or a mobile phone number, you do not need both.
To verify your mobile number, type it into the Mobile Phone Number box then click Verify.
You will receive a text message with a code.
Simply type this code in and click Verify.
Next check the Enable Multi-Factor Authentication checkbox and then click Save at the top of the page.
System-Wide Setup
To begin click Settings, then click Users under the Organization section.
Next click Multi-Factor Authentication at the top of your user list.
Check the Enforce Multi-Factor Authentication for All Users checkbox, then click Save.
If your users do not have a verified mobile phone number in the system, their only option is to verify their login with a code sent to the email address associated with their DeskManager Online account.
To verify a mobile number please refer to the Individual Account Setup section of this article.
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